Effective Date: 13 Feburary 2026
Starr Naturopathy
Website: starrnaturopathy.com
1. Overview
Starr Naturopathy (“we”, “us”, “our”) is committed to protecting your privacy and managing your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information, including when you use our website or engage in naturopathic services, including telehealth consultations.
2. Information We Collect
We may collect personal information including, but not limited to:
Your name and contact details
Date of birth
Medical history and health-related information
Details of consultations, treatment plans, and prescriptions
Payment and billing information
Website usage data (such as IP address, browser type, cookies, and analytics data)
Sensitive health information is collected only where reasonably necessary for the provision of naturopathic care and with your consent.
3. How We Collect Your Information
We may collect personal information directly from you when you:
Book or attend a consultation (in person or via telehealth)
Complete client intake forms, questionnaires, or consent documents
Contact us via email, phone, or through our website
Subscribe to newsletters or communications
Interact with our website or social media platforms
4. How We Use Your Information
We use your personal information to:
Provide naturopathic consultations and ongoing care
Deliver telehealth services securely
Manage bookings, invoicing, payments, and follow-up communication
Communicate health information, updates, or offerings (where consent has been provided)
Improve our services, systems, and website functionality
Meet legal, regulatory, and professional obligations
5. Telehealth Services
Starr Naturopathy offers naturopathic consultations via telehealth (video or phone) for accessibility and convenience.
When using telehealth services:
Your personal and health information is handled with the same level of confidentiality as in-person consultations
Secure, privacy-compliant platforms are used
You will be informed of the platform used and relevant privacy considerations
We recommend you take reasonable steps to protect your own privacy, including using a private location and secure device
Telehealth consultations are not recorded without your explicit written consent
6. Disclosure of Personal Information
We may disclose your personal information to:
Other healthcare providers involved in your care (with your consent)
Practice management, IT, or cloud service providers supporting our operations
Payment processors for billing purposes
Legal or regulatory authorities where required by law
We do not sell, rent, or trade your personal information to third parties.
7. Keeping Your Information Safe
Your personal information is stored securely using password-protected and encrypted systems. We take reasonable steps to protect information from unauthorised access, loss, misuse, or disclosure.
8. Access and Correction
You have the right to:
Access the personal information we hold about you
Request correction of inaccurate or outdated information
Request deletion of your data where appropriate
Object to or limit how your information is processed
Withdraw consent where applicable
To exercise these rights, please contact:
Email: starrnaturopathy@gmail.com
9. Cookies
Our website uses cookies and third-party analytics tools to improve functionality and user experience. You can manage or disable cookies through your browser settings.
10. Third-Party Links
Our website may contain links to third-party websites. Starr Naturopathy is not responsible for the privacy practices of external sites, and we encourage you to review their privacy policies independently.
11. Contact Us
If you have any questions, concerns, or complaints regarding your privacy or this policy, please contact:
Starr Naturopathy
Email: starrnaturopathy@gmail.com
Website: starrnaturopathy.com
12. Updates to This Policy
This Privacy Policy may be updated from time to time. The most current version will always be available on our website, with the effective date clearly stated.