Terms & Conditions

Effective Date: 13 June 2025
Starr Naturopathy
Website: starrnaturopathy.com
Contact: hello@starrnaturopathy.com

Welcome

Welcome to Starr Naturopathy. This website is owned and operated by Starr Naturopathy. Throughout the site, the terms “we”, “us”, and “our” refer to Starr Naturopathy.

By accessing this website and/or using our services — including in-person and telehealth consultations — you agree to be bound by the following Terms and Conditions (“Terms”), along with any additional policies referenced here.

1. Acceptance of Terms

By accessing or using this website or engaging with our services, you agree to these Terms and Conditions. If you do not agree, please do not use this website or our services.

We may update these Terms from time to time. Continued use of the website or services following any changes constitutes acceptance of the revised Terms.

2. Services Provided

Starr Naturopathy provides:

  • Naturopathic consultations (in-person and via telehealth)

  • Educational content, resources, and blog articles

  • Online appointment bookings and enquiry forms

All services are provided in accordance with Australian healthcare regulations, professional standards, and naturopathic best practice.

3. Medical Disclaimer

The information provided on this website is for general educational purposes only and is not intended to replace medical advice, diagnosis, or treatment.

You should always consult a qualified healthcare professional before acting on any health-related information. Never disregard or delay seeking medical advice based on information found on this website.

Any reliance on information provided through this website is done at your own risk.

4. Telehealth Services

If you engage in consultations via telehealth:

  • You are responsible for ensuring you are in a private and secure location

  • Secure, privacy-compliant platforms are used for telehealth delivery

  • By booking a telehealth consultation, you consent to healthcare delivery via video or phone

  • You may be asked to verify your identity

  • Telehealth is not suitable for medical emergencies — in such cases, please call 000 or seek immediate medical care

Missed or cancelled appointments are subject to our cancellation policy.

5. Client Obligations

By using this website or our services, you agree to:

  • Provide accurate, current, and complete personal and health information

  • Use the website and services only for lawful purposes

  • Not interfere with website security, functionality, or accessibility

  • Maintain confidentiality of any login or account details (if applicable)

  • Confirm you are over 18 years of age, or have parental or guardian consent

  • Not use our services for any illegal or unauthorised purpose

6. Pricing and Availability

All prices are listed in Australian dollars and are subject to change without notice.

We reserve the right to modify, limit, or discontinue services or offerings at any time without liability.

Certain services or products may be available exclusively online or in limited quantities.

7. Bookings

We reserve the right to refuse, reschedule, or cancel bookings at our discretion. If this occurs, we will contact you using the details provided at the time of booking.

You are responsible for ensuring your contact and booking details are accurate and up to date.

8. Payments, Invoicing & Refunds

Payment is required for all consultations and services.

  • Clients may choose to pay upfront at the time of booking, or

  • If payment is not made upfront, an invoice will be issued following the consultation

All invoices must be paid within 24 hours of the consultation being completed.

Failure to pay within this timeframe may result in:

  • Delay or withholding of prescriptions, resources, or follow-up care

  • Requirement for upfront payment for future appointments

Refunds and Cancellations

  • Appointments cancelled with at least 24 hours’ notice may be eligible for a refund

  • Late cancellations or missed appointments may incur a fee or be non-refundable

  • Digital products or downloadable resources are non-refundable once accessed, unless required by law

9. Intellectual Property

All content on this website — including text, graphics, logos, images, videos, and downloadable materials — is the property of Starr Naturopathy or its licensors and is protected under Australian copyright law.

You may not copy, reproduce, distribute, or exploit any content without prior written permission.

10. Third-Party Services and Links

This website may provide access to third-party tools or platforms, including payment processors or telehealth software.

We are not responsible for the content, availability, or privacy practices of third-party services. Use of such services is at your own risk and subject to their terms and conditions.

11. Limitation of Liability

We do not guarantee uninterrupted or error-free access to this website or services.

All content and services are provided “as is”, without warranties of any kind.

To the extent permitted by law, Starr Naturopathy is not liable for any loss, damage, or injury arising from the use of this website or services.

12. Privacy

Your use of this website and services is governed by our Privacy Policy, which outlines how personal and health information is collected, stored, and managed in accordance with the Privacy Act 1988 (Cth).

13. Governing Law

These Terms are governed by the laws of Queensland, Australia. Any disputes arising from the use of this website or services will be subject to the jurisdiction of Queensland courts.

14. Contact

If you have any questions regarding these Terms and Conditions, please contact:

Starr Naturopathy
Email: starrnaturopathy@gmail.com
Website: starrnaturopathy.com